Shipping policy

# Shipping Policy – The Trainer Club

At **The Trainer Club**, we aim to get your orders packed, dispatched and delivered as quickly and efficiently as possible. We appreciate your patience and understanding during busy periods.

### Order Processing & Dispatch

We always do our best to process and dispatch orders promptly.

However, during particularly busy periods, **please allow up to 4 working days for your order to be dispatched**. This may occur when we experience a high volume of orders.

Please note that working days exclude weekends and bank holidays.

### Delivery Times

Once your order has been dispatched, delivery times will depend on the postal or courier service handling your parcel.

While we aim to ensure your order reaches you as quickly as possible, delivery times are estimates and cannot always be guaranteed.

### Christmas, Bank Holidays & Peak Periods

During busy periods such as **Christmas, Black Friday, bank holidays and other seasonal events**, postal and courier companies may experience increased demand, which can result in delivery delays.

**Please understand that once your parcel has been dispatched and handed over to the delivery company, any delays within the postal network are outside of The Trainer Club's control.**

We cannot be held responsible for delays caused by postal or courier companies, although we will always do our best to assist you with any delivery concerns.

We strongly recommend placing orders early during festive periods to allow extra time for delivery.

### Delayed or Missing Parcels

If your parcel is taking longer than expected to arrive, please get in touch with us and we will do our best to help investigate the issue with the delivery provider.

### Thank You for Your Understanding

We are committed to providing our customers with a reliable and enjoyable shopping experience.

Thank you for choosing **The Trainer Club** and for your patience during our busiest times. We truly appreciate your support!